Penguin Support Center

Welcome to the Penguin Support Center. Help us help you by using our online support system. By utilizing the online support system, we'll be better prepared to resolve your issue. Once your ticket is submitted, we'll research the problem and return your email, or call you. Of course, you can still call our toll-free number any time: 1-888-39-THINK(84465). Our normal hours of operation are Monday-Friday 10:30AM-5PM Eastern, 7:30AM-2PM Pacific. For frequently asked questions see our FAQs page.

Networking

Networking & Internet Connectivity Products (Routers, Network Cards & Dial-Up Modems)

Devices

USB TV Tuner /w support for HD ATSC / DVB-T Digital TV (US, Canada, & [censored])
Webcam Support Documentation
Bluetooth Device Setup
Bluetooth with Raspbian Howto (Raspberry Pi)
Penguin USB 2.0 Audio Adapter
5.1 Channels 24-bit 96KHz PCI Express Audio Sound Card (TPE-PCIESNDCRD)
USB 3.0 ExpressCard 34MM
How to connect a USB Hard Drive documentation
Canon High-Speed Flatbed Scanner GNU/Linux Edition (TPE-SC9MRK2)

Printers

Printers & Multifunction Machines

Laptops

Galapagos Laptop Disassembly Video (including screen part #LP140WF3 (SP)(D1))
y=mx+b laptop disassembly video
Adelie Penguin Support Information
Snares Penguin Support Information
Humboldt Penguin Support Information
Korora Penguin Support Information
Royal Penguin Support Information
Penguin Air Pro Support Information

Desktops

General note: There is a greater potential for interference inherent in USB 3.0 devices/connections with the 2.4 GHz band. If you are experiencing performance issues with wireless devices we recommend inserting a USB hub or USB extension cable to put some distance between your USB devices and the computer. These items are not listed as stand alone products in our catalog. Feel free to contact us about purchasing these items.

Penguin Wee 4 Support Information (old)
Penguin Wee 4th Gen Support Information
Penguin Wee 3rd Gen Support Information
Penguin Pocket Wee Support Documentation
Penguin Nano Support Documentation
Penguin Wee Setup Instructions
Penguin Pro systems: reconnecting a disconnected hard drive

Tutorials for Ubuntu & Related Fixes/Customisations

How to burn a DVD ISO image in Ubuntu 16.04
Touchpad not working? Accidentally 'clicking' things while typing? Try this.
ACPI fix: How to fix shutdown issues, brightness key issues, etc
How to Manually Upgrade Intel Graphics Drivers
Ubuntu & Linux Mint Kernel Upgrade Howto
Trisquel 6 Kernel Upgrade Howto
Trisquel 6 Kernel Upgrade (without an internet connection)
Playing digitally restricted movies released on DVD
Instructions on how to install Oracle's Java (required for some web sites)
Introduction to the Ubuntu Unity desktop (11.04+)
Adjusting font sizes and font rendering in Unity (11.04+)
Changing screen resolutions in Unity (11.04+)

Disabling the screensaver password: Ubuntu 10.04 LTS Lucid Lynx
Automatic logins: Ubuntu 10.04 LTS Lucid Lynx
Networking without passwords & automatic logins: Ubuntu 10.04 LTS Lucid Lynx
Evolution without passwords & automatic logins: Ubuntu 10.04 LTS Lucid Lynx
Enabling images in Evolution: Ubuntu 10.04 LTS Lucid Lynx

Applications & Other Tutorials

Testing Hardware Support (3D & Power Management/Suspend/Hibernate)
BIOS Password Reset
Debian 6 Kernel Upgrade Howto
Upgrading from Ubuntu 16.04 to 18.04 Tutorial
Connecting directly to PenguinVPN in Ubuntu 16.04
Connecting directly to PenguinVPN in Ubuntu 17.10
Connecting directly to PenguinVPN in Ubuntu 18.04
Connecting directly to PenguinVPN in Ubuntu 18.10
Connecting directly to PenguinVPN in openSUSE Leap 15 /w KDE
Connecting directly to PenguinVPN in Debian Buster
Connecting directly to PenguinVPN in Linux Mint 18.x Cinnamon
Connecting directly to PenguinVPN in Linux Mint 19.x Cinnamon
Connecting directly to PenguinVPN in Parabola GNU/Linux-libre using the GNOME desktop environment
Connecting directly to PenguinVPN in Parabola GNU/Linux-libre using the MATE desktop environment
Connecting to a Microsoft Virtual Private Network (VPN)
How to Install thinkorswim on Ubuntu 18.04
MS Windows Contacts to GNU/Linux - convert contacts to CSV file without MS Windows

Bugs

Empathy Small Fonts to Large Fix

Returns, Warranty, & Support Policies

Warranty, Return, and support policies
Sending goods for repair outside of the [censored] (applicable to [censored] residents)
Sending goods for repair outside of Canada (applicable to Canadian residents)
Sending goods for repair outside of Mexico (applicable to Mexican residents)