networking-devices

If you would contact us about a networking issue with a wifi card please provide the output from the following commands (if you don't know how to open a terminal and run commands from a terminal let us know.. we can walk you through it if you can provide us with the name of the distribution and version your using):

If you're connecting a USB wifi adapter plug the card in and then immediately run the following commands:

lsusb
dmesg | tail -n 35
iwconfig
ifconfig -a
ls /lib/firmware
uname -a
cat /etc/*-release
rfkill list

If your wifi card shows up with iwconfig run:

sudo ifconfig [wlan0] up
sudo iwlist [wlan0] scanning

* Replace wlan0 with whatever wifi card it is your testing (hint: look at the iwconfig output)

If you are on Ubuntu 17.04 / Debian 9 / and you see a list of access points, but can't connect try this:

Add the following to the bottom of /etc/NetworkManager/NetworkManager.conf.

[device]
wifi.scan-rand-mac-address=no

Restart the network manager.

sudo service network-manager restart

* Other network managers such as wicd will also work fine or you can use to work around the bug in Gnome's Network Manager (sudo apt-get install wicd)

If your connecting a PCI wifi card then run the following commands and attach the output of the dmesg.txt file that is created and email support at thinkpenguin com:

lspci
dmesg > /tmp/dmesg.txt
iwconfig
ifconfig -a
uname -a
cat /etc/*-release
rfkill list

If your wifi card shows up with iwconfig run:

sudo ifconfig [wlan0] up
sudo iwlist [wlan0] scanning

* Replace wlan0 with whatever wifi card it is your testing (hint: look at the iwconfig output)

Then email support or support at thinkpenguin com.

General Network Troubleshooting Information

General Network Troubleshooting Procedures

Wireless Devices

Wireless N Dual Band + Bluetooth 4.0 M.2 Combo Card (TPE-M2NCRD) (Win 7 64 bit drivers; compatible, without support)
Penguin Wireless N Dual-Band PCIe Card for GNU / Linux TPE-N300PCIED2 (/w full & low profile bracket options) (Win 8.1 drivers; compatible, without support)
Wireless N PCI Express Dual-Band Mini Half-Height Card Model TPE-NHMPCIED SKU 106570 (Win 7 32 & 64 bit drivers; compatible, without support)
Penguin Wireless N Dual-Band PCIe Card for GNU / Linux TPE-N300PCIED (w full & low profile brackets) (8.1 32 & 64 bit drivers; compatible, without support)
Penguin Wireless N Dual-Band PCIe Card for GNU / Linux TPE-N300PCIED (w full & low profile brackets) (8 32 & 64 bit drivers; compatible, without end-user support)
Penguin Wireless N Dual-Band PCIe Card for GNU / Linux TPE-N300PCIED (/w full & low profile brackets) (7 32 & 64 bit drivers; compatible, without end-user support)
Penguin Wireless N Mini PCI for GNU / Linux (xp 32 bit drivers; compatible, without end-user support)
Penguin Wireless N PCI v5 Card drivers for XP
Penguin Wireless N PCI v5 Card drivers for 7 (32bit & 64bit, compatible, without end-user support)
Penguin Wireless N PCI v5 Card drivers for 10 (32bit & 64bit, compatible, without end-user support)
Penguin Wireless N USB Adapter for GNU / Linux (TPE-N150USB, TPE-N150USBL, & TPE-NUSBDB)
Penguin 10/100/1000 Gigabit Ethernet Adapter Drivers for Microsoft Windows (compatible, without end-user support)
Penguin Wireless N USB Adapter (Note: this is out of date documentation and only applicable to USB N wifi adapters from us purchased before 2012)
Penguin Wireless G USB Adapter
Penguin Wireless N PCI Express Adapter Drivers for Microsoft Windows (compatible, without end-user support)
Penguin Wireless N PCIe Card /w Low Profile Bracket for GNU / Linux (v2) (Windows 7 (32/64 BIT) compatible, without end-user support)
Penguin Wireless N PCI Express Half Height/Full Height Drivers for Microsoft Windows (compatible, without end-user support)
Penguin 802.11N Mini PCIe and Half Height Cards
Penguin Wireless N PCI Card
Penguin Wireless N PCI Card (v3) installation & specifications
Penguin Wireless N PCI Card (v3) Drivers for 2000/XP/VISTA/7(compatible, without end-user support)
Penguin Wireless N PCIe Card (v3) Drivers for 7(compatible, without end-user support)
Penguin Wireless G USB Adapter Drivers for XP, Vista, & 7(compatible, without end-user support)
Penguin Wireless N PCIe Card (TPE-N300PCIE4) Drivers for XP/Vista/7(compatible, without end-user support, install directions: install drivers, then install PCIE card)

Wireless Routers (older models)

Documentation for Free Software Wireless-N Broadband Router (Models: TPE-NWIFIROUTER1 & TPE-NWIFIROUTER2)

VPN Wireless Routers

Switching to a different VPN server/country on PenguinVPN with a libreCMC router (Models: TPE-R1100)

VPN Mini Wireless Router Upgrade Instructions (Models: TPE-R1100)

IPredator VPN setup instructions for the Free Software Wireless-N Mini Router (Models: TPE-R1100)

AirVPN setup instructions for the Free Software Wireless-N Mini Router (Models: TPE-R1100)

PureVPN setup instructions for the Free Software Wireless-N Mini Router (Models: TPE-R1100)

HideMyAss VPN setup instructions for the Free Software Wireless-N Mini Router (Models: TPE-R1100)

Black VPN setup instructions for the Free Software Wireless-N Mini Router (Models: TPE-R1100, information provided by a ThinkPenguin customer, we reviewed it, but use at your own risk)

Private Internet Access VPN setup instructions for the Free Software Wireless-N Mini Router (Models: TPE-R1100)

Setup instructions for the Free Software Wireless-N Mini Router for those who purchased router with VPN service (Models: TPE-R1100)

Intro information & Setup instructions for the Free Software Wireless-N Mini Router (later part for those who are not utilizing a VPN, Models: TPE-R1100)

Orginal shipping 1.3.4 LibreCMC ISO Source Code CD (Models: TPE-R1100)

Orginal shipping 1.4 LibreCMC ISO Source Code CD (Models: TPE-R1100)

General instructions for connecting to any VPN provider (Models: TPE-R1100)

How to do a full reset & upgrade: Free Software Wireless-N Mini VPN Router (TPE-R1100)

Changing a LibreCMC Router's IP Address (TPE-R1100))

Installing packages on LibreCMC tutorial

802.11N AP / Master Mode Instructions

Penguin 802.11N (with and without antenna)

Setting up an Ad-hoc Network Instructions

Ad-hoc network setup instructions (tested with our atheros wireless cards & 802.11N USB cards with carl9170 driver)

56K Dial-up Modems

Penguin 56K Dial-Up Modem Setup Instructions

Connecting to a wireless network using the terminal (Geared to Debian/Ubuntu/Trisquel based distributions)

Howto connect to a password protected network using the terminal/command line